Refund policy
Hedgehog Print LLC provides a 30-day issue-reporting window for items that arrive damaged, defective, or different from the item ordered.
Report an issue
Contact Support@hedgehogprint.us within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging. This information helps us review the claim and determine the appropriate resolution.
Eligible issues
- The item arrived damaged.
- The item has a manufacturing defect.
- The item received is different from the item ordered.
Items not eligible
We do not accept returns for change of mind, incorrect measurements selected by the customer, normal wear, misuse, or damage that occurs after delivery. Personalized or custom-made items are not returnable unless they arrive damaged, defective, or incorrect.
Resolution
After reviewing an eligible issue, we may offer a replacement or a refund to the original payment method. Do not send an item back unless our support team provides return instructions. If a return is required, those instructions will explain the approved destination and any applicable shipping responsibility.
Refund timing
Approved refunds are submitted to the original payment method. Your bank or payment provider may require additional time to post the credit.
Contact
Hedgehog Print LLC
6701 Corporate Dr STE N
Johnston, IA 50131, United States
Email: Support@hedgehogprint.us
Phone: +1 (515) 565-0102